For ages 21+

Responsibly play,
stay safe

299 beat believes that gaming is truly enjoyable only when it is controlled and played with awareness. The safety of every player on our platform is our highest priority.

For ages 21+ Self-exclusion available 24/7 support SSL secured

Online betting and casino games can be a form of entertainment, but they should always be enjoyed within limits. Under 299 beat's Terms and Conditions, every player is committed to playing responsibly. Never bet money needed for household expenses, borrowed funds, or money owed to others. Always think of gaming as entertainment, not a way to earn money.

If you ever feel that you are losing control over your gaming or that it is affecting your daily life, the 299 beat support team is here. Detailed information on setting limits, taking an account break, and self-exclusion is available in our FAQ section.

Tools to keep yourself protected

299 beat gives you several useful features to manage your own gaming habits.

Deposit limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a 24-hour waiting period.

Budget control

Session time limits

Set a maximum duration for each gaming session. When the time is up, the system will automatically notify you and log you out if needed.

Time management

Account break

If you want to take a short break, you can temporarily suspend your account for anywhere from 1 day to 6 weeks. During this time, logging in or placing bets will not be possible.

Temporary break

Self-exclusion

For a longer-term decision, you can close your account for a set period or permanently. During self-exclusion, no new account may be opened and no promotional messages will be sent.

Long-term protection

Activity review

You can view your full deposit history, betting history, and wins and losses at any time. This information helps you stay aware of your own habits.

Transparency

Direct support

To set up any tool or make decisions about your account, contact our support team via 24/7 live chat or email. Support is available in Bengali.

24/7 support

Warning signs

If any of the following situations apply to you, seek help right away.

Betting with household money

If you find yourself spending money meant for rent, food, or your children's education on betting, that is an important warning sign.

Chasing losses

Placing more bets after losing in an attempt to win the money back usually makes the situation worse.

Hiding from family and friends

Keeping your gaming habits secret from family or friends, or lying about betting.

Effect on mood and sleep

Letting your mental state depend on gaming outcomes, or feeling restless when you cannot play.

Betting with borrowed money

Borrowing money from others to bet, and being unable to repay that debt.

Loss of control

Being unable to stop even when you want to, or spending much more time and money than planned.

Where to get help

You are not alone. 299 beat and the people around you are ready to help.

299 beat live chat support

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Any request related to self-exclusion, deposit limits, or an account break can be made through live chat.

Contact by email

Support is also available by email outside of live chat. If you send us any message related to responsible gaming, our team will respond as quickly as possible. Email address: [email protected]

Family and close ones

Talk openly with a family member or a trusted friend. They can help you understand your situation and take the steps you need.

Professional counselling

A mental health professional or behavioural counsellor can provide effective support in dealing with gambling addiction. You can seek advice at a local government hospital or mental health centre.

Community support groups

Community organisations and support groups that help people overcome gambling addiction are active in Bangladesh. Joining such a group gives you the chance to learn from others who have faced the same situation.

You can learn more about 299 beat's values and commitment to players on our About Us page. We believe that ensuring a safe and responsible environment is the foundation of a good betting experience.

299 beat's commitment

Secure data protection

Your personal and financial information is kept secure through SSL encryption and modern security measures.

Privacy protection

Your gaming information and personal details are stored in strict confidence. Information is not shared with third parties.

Age verification process

A strict age verification process at account registration ensures that only people aged 21+ can use the platform.

Fair gaming environment

The outcome of every game is verifiable, and no player is influenced to place excessive bets.

Responsible gaming FAQ

To activate self-exclusion at 299 beat, contact the support team via 24/7 live chat or email. You can request a fixed period (such as 1 month, 3 months, 6 months, or 1 year) or a permanent closure. Once self-exclusion is active, you will not be able to log in and will not receive any promotional messages.

A request to reduce your deposit limit takes effect immediately. However, increasing a limit requires a waiting period of at least 24 hours after the request — this delay is intentional, to allow time to reconsider decisions made in the heat of the moment.

An account break is temporary — from 1 day up to 6 weeks. Once the period ends, the account is reactivated automatically. Self-exclusion is a firmer step — the account remains closed for a set period or permanently, and cannot be reopened before the period is over.

If you want to close an account or set limits for a family member with their consent, contact the support team directly. They will verify the details and take the appropriate steps.

No. Betting and casino games are a form of entertainment, not a stable source of income. Every bet carries the risk of losing money. Never bet an amount whose loss would harm you or your family. Always play within a pre-set budget.

No. All casino and betting activities at 299 beat are exclusively for people aged 21 and above. Age is verified during account registration, and a national ID card or other government-issued document may be requested. If an account is found to belong to someone under age, it will be closed immediately and deposited funds may not be refunded.

Responsibly play,stay safe

Age verification is mandatory