Privacy Policy

1 Scope and Applicability of This Policy

This privacy policy applies to the online gaming platform owned and operated by 299 beat. It covers our website, mobile application, and any related digital services. This policy is in effect whenever you register, log in, manage deposits or withdrawals, or contact customer support.

The words "we", "our", or "platform" used in this policy refer to 299 beat. "You" or "user" means any registered or unregistered visitor who uses our services. It is the user's own responsibility to read and understand this policy.

2 Information We Collect

299 beat collects various types of information to ensure safe and responsible gaming and to improve service quality. This information comes from two main sources.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification, to confirm 21+)
• Email address and mobile number
• Residential address
• Bank account details or mobile banking number (bKash, Nagad, Rocket) — for transaction processing only
• Identity document details (National ID or passport) — for identity verification where applicable
• Messages and complaints submitted to customer support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and navigation patterns
• Game session logs and betting history
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Use

299 beat uses collected information for specific and legitimate purposes. Under no circumstances is this information sold to unauthorised third parties.

3.1 Service Operation and Improvement

• Creating and verifying accounts and ensuring secure login
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Identifying and resolving technical issues on the platform
• Personalising the user experience

3.2 Security and Fraud Prevention

• Detecting suspicious transactions or multiple account activity
• Preventing account hacking or unauthorised access
• Monitoring transactions as part of anti-money laundering procedures

3.3 Communication and Customer Service

• Providing support via live chat and email (in both Bangla and English)
• Sending important account updates or security-related notifications
• Sharing relevant promotional information (subject to user consent)

4 Data Storage and Protection

299 beat uses industry-standard technology to protect your personal information. All data stored on our servers is secured by SSL (Secure Sockets Layer) encryption technology.

The key principles of data storage are outlined below:

• Payment details (bKash, Nagad, Rocket, or bank transfer information) are kept in encrypted form and full details are not retained on the server after a transaction is completed.
• Passwords are never stored in plain text — they are always kept in hashed form.
• Even after an account is closed, data may be retained for a specified period in accordance with applicable regulations.
• Data access is limited to authorised staff only, and every access is logged.
• System security is maintained through regular security audits and updates.

However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity, please inform our support team immediately.

5 Sharing Information with Third Parties

299 beat may share information with third parties in limited and necessary circumstances. Such sharing is always for a specific purpose and based on the minimum information required.

5.1 Reasons for Sharing Information

• Payment processing partners (bKash, Nagad, Rocket, and banks) — to complete transactions
• Technology service providers who manage the site's infrastructure and servers
• Analytics providers who process anonymised data to understand site usage patterns
• Legal authorities — when providing information is required by court order or legal obligation

5.2 Prohibition on Selling Data

299 beat never sells your personal information to advertising companies or any other third party. All third-party partners are contractually bound to comply with our privacy standards.

6 Cookies and Tracking Technology

Cookies are used on the 299 beat website. Cookies are small text files stored in your browser that help improve the functionality of the site.

• Essential cookies: to keep login sessions active and ensure security — these cannot be disabled.
• Functionality cookies: to remember your preferences (such as language selection).
• Analytics cookies: to understand which parts of the site are used most — these are anonymised.

You can manage cookies through your browser settings, but disabling cookies entirely may limit some functionality of the site.

7 User Rights

As a user of 299 beat, you have several rights over your own information.

7.1 Right to View and Correct Information

You can contact customer support at any time to view the information stored in your account and to correct it if needed. If you request a correction of inaccurate information, we will act as quickly as possible.

7.2 Request to Delete Information

In certain circumstances you may request the deletion of your information. However, this request may be limited in cases of legal obligations, unresolved transactions, or ongoing investigations.

7.3 Stopping Marketing Communications

If you do not wish to receive promotional messages, use the unsubscribe option at the bottom of any message or inform the support team directly. Service-related essential notifications cannot be stopped.

8 Responsible Gaming and Data Protection

299 beat believes that data protection and responsible gaming are closely linked. We use information about your gaming history and behaviour to identify potentially risky situations and to provide assistance where needed.

Details on setting play limits, temporarily suspending your account, or self-exclusion are available on our Responsible Gaming page. This information is never used against you — it is kept for your protection.

9 Protection of Minors

299 beat strictly prohibits persons under the age of 21 from using the platform. Age is verified at the time of registration, and if any user is suspected to be a minor, their account is suspended immediately.

We do not knowingly collect or process personal information of anyone under the age of 21. If such information has been collected by mistake, it will be deleted without delay.

10 Policy Changes and Updates

299 beat reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify registered users by email or by posting a notice on the platform.

Continuing to use the platform after a policy update will be considered as acceptance of the new policy. We therefore recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the 299 beat support team. Our support team is available seven days a week, twenty-four hours a day, in both Bangla and English.

• Live Chat: instant support via the chat button at the bottom right of the website
• Email: [email protected]

You can also visit our Frequently Asked Questions (FAQ) page to get quick answers to common questions.